The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
This unit is related to:

CHCES303B Use labour market knowledge

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

relevant organisation policy, guidelines, procedures and protocols

relevant legislation

Method of assessment may include:

Observations

Questioning

Case studies

Written assignments

Evidence gathered from the workplace environment

Demonstration over a period of time to ensure consistency of performance

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Local labour market composition, size, characteristics, issues and trends

Recruitment services, products and processes of own organisation

Relevant legislation, duty of care, ethical behaviour that relates to job role

Essential skills:

It is critical that the candidate demonstrate the ability to:

Use labour market knowledge as an aid in planning and conducting recruitment process

Present benefits of recruitment services to employers based on their specific needs

Source suitable candidates for available employment opportunities using a range of appropriate sources

Identify employment opportunities suitable for individual clients using a variety of assessment tools and techniques

Conduct follow up to ensure needs of clients and employers involved in a recruitment process have been satisfied

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to access, analyse and interpret selection documentation, prepare business correspondence, prepare file notes and reports and to understand organisation policies and procedures relating to job role

Apply oral communication skills required to negotiate service levels, sell and market services and products, interview clients to provide and elicit information, to liaise with stakeholders and colleagues and to provide feedback to clients, in particular:

advanced questioning and active listening skills

provision of clear and complete information

understanding of the needs of clients and employers

Apply numeracy skills ranging from the ability to complete basic arithmetic calculations to preparing statistical reports on performance, to calculating fees payable by employers for recruitment services

Apply interpersonal skills including working with others, displaying empathy with clients and an ability to relate to persons from diverse backgrounds and with a range of barriers to employment

Demonstrate application of skills, including:

selling skills

marketing skills

problem solving skills to address any problems or issues that arise during the recruitment process

organisation skills including time management skills, to effectively conduct varying stages of concurrent recruitment exercises

technology skills to use business equipment and software; with sound skills in use of internet

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Agree level of service with employer refers to:

Agreements made verbally or in writing

Agreements involving a fee payable by the employer; and those provided at no cost to the employer

Agreements outlining the details of recruitment services to be provided

Terms and services agreed to with the employer can relate to, but are not limited to:

Timing and duration of recruitment service

Methods of sourcing suitable clients

Communication protocols and frequency

Short listing arrangements - criteria, number of clients

Reference checking

Skills and aptitude testing

Interview arrangements - times, numbers of clients

Provision of advice to unsuccessful clients

Criteria for determining service levels can include, but are not limited to:

Costs to employer and service provider

Likelihood of attracting suitable candidates

Other labour market conditions

In accordance with organisation policies and processes

Time available

Conditions of employment include, but are not limited to:

Remuneration

Entitlements and benefits

Industrial instruments (Federal or State awards, workplace agreement, certified agreement)

Superannuation

Hours of work

Basis of employment (e.g. permanent, temporary, contract)

Employer requirements may relate to, but are not limited to:

Essential and desirable selection criteria

Educational qualifications

Licences, certificates

Related experience

Personal qualities

Availability

Respond appropriately to client enquiriesmay include but is not limited to:

Responding in a timely manner, as determined by relevant organisation customer service standards

Using ethical standards of behaviour and applying duty of care to advice and information provided

Advertising may include but is not limited to:

Internal, e.g. lodgement on internal databases and intranet; email to selected personnel

External, e.g. lodgement on internet web sites; newspaper and journal advertisements; email to selected organisations and clients

Outsourced

Assessment techniques and tools may include but are not limited to:

Behavioural interviewing techniques

Information based interview techniques

Screening interviews based on short listing criteria

Phone or face-to-face interviews

Assessment tools used are those able to be administered and assessed by non-professional personnel such as:

Skills inventories

Interest inventories

Computer based skills and aptitude testing

Legislative requirements may relate to, but are not limited to:

Federal legislation designed to address discrimination, e.g. Sex Discrimination Act, Racial Discrimination Act, Disability Discrimination Act

State legislation designed to address discrimination

Disability Services Act

Privacy Act

Trade Practices Act

Social Security Act

Industrial and Workplace Relations Act

Human Rights and Equal Opportunity Act

Occupational Health and Safety Act

Employment Agents Act

Archives Act

Financial Management and Accountability Act

Freedom of Information Act

Crimes Act

Corporations law